Cross Dock Operations Manager (Western Canada)

As the Cross Dock Operations Manager for Western Canada, you are the hands-on operational owner of freight movement, documentation accuracy, and cross dock performance across our BC, Calgary, and Edmonton and Winnipeg locations. This is a high-impact individual contributor role focused on direct execution and operational excellence.  Reporting directly to the Director of Operations, you bring experience, judgment, and a high standard of execution to everything from carrier coordination and OS&D resolution to TMS accuracy and daily reporting. You're the person on the ground who keeps Western dock operations clean, reliable, and moving.

Own carrier and dock operations by:

• Build and maintain strong working relationships with carrier and dock partners

• Monitor service levels daily, track next-day delivery readiness, and resolve scheduling gaps before they become problems

• Coordinate third-parties, follow up on missing delivery information, and keep trackers updated with accurate notes and exceptions

• Audit inventory weekly and action freight that needs to be moved to OS&D or rebooked

• Reduce overall dwell time of freight at Crossdock locations.  Monitor Storage and challenge discrepancies.  

• Ensure daily pickups are executed correctly and that all PODs and documentation are shared promptly when requested

• Monitor inbound linehaul arrivals and manage outbound delivery planning through to final destination

Run efficient TMS and load building by:

• Create and update return shipments, reshipments, and disposals within set turnaround times

• Confirm load accuracy, remove outdated records, and ensure BOL and PO data is correct at every stage

• Troubleshoot system roadblocks with support from the operations teams

Keep OSD freight under control by:

• Maintain full accountability for OS&D freight coordination, trackability, and preparation of the OS&D for transportation..

• Coordinate returns, relabeling, disposal, and damage processes with vendors, partners, and the CCS dock team

• Keep OS&D shared drives current and publish weekly OS&D snapshots for internal teams

Champion communication and team engagement by:

• Act as the direct operational link between Western dock activity and the Director of Operations

• Keep documentation, systems, and logs accurate and up to date across all site activity

• Surface issues proactively, share wins and learnings, and contribute to a continuous improvement mindset across the Western network

• 5+ years of experience in dock, warehouse, or freight operations — ideally with exposure across multiple sites

• Background in transportation, 3PL, or 4PL environments strongly preferred

• Solid working knowledge of OS&D, freight handling, and shipping processes

• Proficient with TMS/WMS systems; strong attention to detail

• Valid driver's license; comfortable with occasional travel (approximately once per year)

• Someone who takes full ownership — you don't wait for direction when something needs to get done

• Detail-obsessed when it comes to freight tracking, system accuracy, and documentation

• A proactive communicator who keeps the Director informed without needing to be followed up with

• Calm under pressure with a proven ability to resolve operational issues quickly and independently

• High trust, highly available, and confident representing LA's standards across Western Canada

• Comprehensive benefits package starting on day one to support you and your eligible dependents

• 5% bonus with a multiplier

• Group retirement saving plan with employer matching

• Generous vacation policy, starting at 3 weeks

For over 25 years, Logistics Alliance has been a trusted leader in inbound freight transportation and supply chain coordination across Canada. As a Canadian-based logistics provider, we offer reliable, cost-effective solutions that prioritize on-time performance and seamless delivery experiences.

How We Hire, A Note on AI: We use AI-supported tools to help us review applications fairly and efficiently, including resume screening, generating tailored interview questions, and reviewing video responses. Every application is also reviewed by a member of our talent team, and our hiring decisions are made by people.

Logistics Alliance is an inclusive workplace for people of all backgrounds, levels of education and types of experiences. We believe our differences are our strengths and help us achieve our ambitious goals.

Research has demonstrated that all too often, potential candidates from historically underrepresented groups don’t apply for positions if they don't possess every required skill/ experience in the job description. Whether or not your experience checks off all the boxes on a job posting, we still encourage you to apply. Believe in yourself. We would love to hear more about what you could bring to Logistics Alliance.

Logistics Alliance is committed to providing a barrier-free application and interview process for all candidates. Should you require accommodations in accordance with the Human Rights Code at any point throughout the hiring process, please contact the People and Culture team by email at [email protected] or by telephone at (905) 792-6180.